Frequently Asked Questions

What is is the home care industry’s leading website for matching individuals and families seeking home care with top-rated home care providers.
Who is Home Care Pulse?
Home Care Pulse is the home care industry’s leading satisfaction research and quality management firm. Each month, associates at Home Care Pulse conduct over 14,000 phone interviews with clients and caregivers. These interviews are then compiled into reports designed to help home care providers understand how they can improve the quality of care they provide.
How do home care providers get listed on
Home care providers featured on have received the Home Care Pulse Certified – Trusted Provider recognition or have earned other Best of Home Care awards. These are distinguished as Trusted Providers on the search results page and are listed at the top. In addition, names and addresses of other local agencies may be listed at the bottom of the search results.
What happens if I call the toll-free number listed for an agency or fill out a form for more information?
All telephone calls and web forms are directed to the Home Care Pulse offices located in Rexburg, Idaho. Trained staff members visit with you about your personal needs or the needs of your loved one and ensure that these needs can be met by the home care provider you’ve selected. Once basic information is gathered, you are connected with the local office to answer any specific questions you may have and to continue the process of starting the care that you and/or your loved one deserves.
Will my information be shared with multiple home care providers?
Unlike other home care websites, visitors to will only have their information shared with the home care provider they selected from the search results. We believe in allowing you to have full control over whom you would like to learn more about and choose.
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What does it mean to be a Best of Home Care award-winning provider?
Best of Home Care award-winning providers have earned high satisfaction ratings from their clients and caregivers. Client and caregiver satisfaction ratings are gathered by Home Care Pulse, a third-party quality management firm. Home Care Pulse interviews at least 10% of their clients (or family members of clients) and/or caregivers each month. Based upon their ratings, Best of Home Care Awards are given to the home care providers who have met or exceeded benchmark satisfaction scores for their geographic region.
How often are the Best of Home Care awards presented?
Once a home care provider has been using the Home Care Pulse Quality Management Program for a minimum of six months, their business is evaluated for award consideration. Thereafter, home care providers are evaluated every January to measure their satisfaction levels for the prior calendar year.
Where do the reviews come from, and how can I be sure that they are from real clients?
All reviews are 100% verified, meaning we guarantee their authenticity. Home Care Pulse does not allow home care providers to manually enter reviews or to only select the reviews with the top ratings to be displayed. Instead, each home care provider selects a percentage of the interviews that Home Care Pulse conducts each month with the provider’s clients/family members of clients to be displayed on Once this percentage is selected, the Home Care Pulse system randomly selects the reviews to display based upon the selected percentage. This process ensures that visitors see an accurate representation of actual client/family member experiences with the home care provider.
Do home care providers pay a fee to be listed on
No. Home care providers are not able to purchase a listing on They are also not able to pay to influence their rating or search ranking. Awards, reviews and ratings are all based upon actual client/family member and caregiver feedback. believes that the best way for an individual or family seeking home care is to learn from the experiences of other clients/family members.
Can I submit reviews about a home care agency to
Not directly. All reviews are gathered from interviews between Home Care Pulse and the clients/families and caregivers of the home care agencies listed. If you are currently a client of one of these agencies, you may be contacted for a phone interview and that feedback may be randomly selected to be used as a review on This system ensures that every review is 100% verified and authentic.
Still have questions?
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